How We Help

Your time and financial investment are valuable assets that we help you protect. Our rich history in applying technology solutions to every day business practices means you gain a strategic partner in what comes next.

We become partners in the implementation of the plan we create together. We take each step one at a time . We implement. We confirm. We communicate . We constantly challenge ourselves to deliver the results you deserve.


Quest is a client-for-life company. We take pride in your successes and the role we play in making them happen. It's our ongoing commitment to support - day in and day out - what we deliver that sets us apart. And we know that the work is never complete, and the plan is one that continuously evolves. That must be how we've kept our first startup client since 1991.

A Long Time Ago

It was 1991, and the technology landscape looked a whole lot different than it does in 2011.


Challenge: Create a 1,500 User Network

A 60-year-old insurance company needed to migrate its 300-location agency force from a terminal-based Unix enviroment to a client-server network. The challenge was to accomplish this without user intervention or disruption of ongoing business activity. This upgraded infrastructure also created the opportunity to provide an expanded suite of insurance and productivity products to all users. To design, implement and manage the project, they turned to long-time business partner Quest Technology Group.

Each site had its own Unix server with all day-to-day operations being handled remotely. There were no onsite system administrators or technical resources.

Quest realized that the key to this project was a well-constructed system architecture and software support library that would sustain day-to-day business activities well after the rollout. This rollout became a logistic project that was supported by a team of vendors each experienced in a specific are of the project.

An installation checklist was developed by Quest. This became the roadmap for the consistent configuration of each component on the network. What began as 5 pages quickly grew to more than 40 pages as new software products were added and hardware components expanded. Quest's objective was to create a step-by-step model that could be easily followed by non-technical installers. This premise was constantly validated as the project progressed. So successful was the checklist, that it is still the mode used today.

Quest created a fully-automated installation of SCO Open Server. The entire network and system interfaces were configured without user intervention. An Expect script was created to configure each router, ensuring consistent and reliable WAN connectivity across 300 sites and the home office.

To manage the client-side software distribution, Quest developed QClient™ This Windows application provided an update and control mechanism for software distribution, version control and client configuration changes. Everything from installing software directly on the client to managing Windows registry updates was easily supported. Again, no user intervention was required.

Move the calendar forward 2 decades --

Our client continues to use the solution that Quest Technology Group successfully created for them. Since the initial rollout in 1998, additional users have been added, laptops have been introduced and the software platform expanded significantly to include new Windows products and Web applications served by these local Unix servers. With all of these changes, the core Unix application continues to perform at 99.9% reliability.

It's Not Always Technology

Sometimes --- many times, actually --- the real things that plague us have nothing to do with technology. We had an opportunity to discover exactly that situation recently.

A well-estatblished organization found itself the victim of both declining revenues and no operational plan at all. Not even a hint of a plan. It had simply been business as usual for many years until there was suddenly no money.

The first thing Quest did was get the right people around the table. A strong team with legal, financial, technology, operations and administrative expertise immediately formed the turnaround committee.

 

Next, the issues were prioritized. Since lack of cash on hand was critical, we addressed how to meet immediate obligations. As we began reviewing the financials, we found much deeper problems. The process of completely recreating the financials over the next 4 months was undertaken.

 

Meanwhile, the day-to-day procedures were reviewed. As so typically happens, "we've always done it that way" was the only guideline that existed. What followed over the next 6 months was a clarification of roles, the creation of policies and procedures and the implementation of good financial responsibilty guidelines.

 

The organization at large was actively engaged in both the problems and the solutions in progress. As a result of this communication, this turnaround became a true team achievement.

The Results

Nine months later the organization was cash-positive. Long-outstanding debts had been repaid. The financials were understandable, and the budget was based on actual numbers. The corporate structure had seen a rewrite of its bylaws that served as a solid roadmap for the future.

This organization emerged as a well-grounded company with leadership solidly invested in its future.

Planning a Change

What happens when you think it's time to move to a new technology? Everything you hear from others in your industry, what you read from the vendor, all sound like the best decision. But sometimes there's more involved in making a change than meets the eye.

Recently, a CPA firm client began to explore moving from an in-house server application to a software as a service (SaaS) solution. Before making the final commitment, Quest met with everyone who had something to say about the decision. Because we had no financial or emotional stake in the decision, it was easy for us to ask the questions that clients sometimes don't ask themselves.

For example, our client thought that once they moved to the cloud, they would no longer need internal servers. This was not the case and was, in fact, a big factor in driving their initial plans.

Quest spent time gathering the technical requirements from the SaaS vendor. We asked the questions that clients sometimes don't know to ask. We took a look under the hood. We prepared the conversion plan so that our client would be fully operational before the critical tax season began.

The Result

We were able to draw the picture of their technology and day-to-day business flow in the future. A more realisitic financial analysis was then done to help guide the long-term strategy.

More Projects

We've come a long way since 1991. We hope you'll enjoy some of the places we've been recently.

How We Help

So, here you are...you've discovered another technology company. Back in 1991 when we thought Quest was a terribly unique, catchy partner for Technology Group, technology companies weren't exactly on every corner. We crafted software on green terminals with not a mouse to be found. What fun we had!

Today technology means something different to everyone, and the world we live in is moving at an amazing pace.

What hasn't changed though is what really keeps us doing this after two decades. We simply love business, and we really are intrigued by what you're doing. Your business is unique, luring us to get to know you. In exploring your organization with you, together we get to do what Quest does best ---

We help you create innovative ways to expand the value of what you bring to your clients.

What Are Managed Services?

Managed services are increasingly becoming an attractive alternative to the more traditional IT staffing and outsourcing approach.

In a managed services arrangement, your organization delegates specific IT responsibilities to an IT services company. These IT functions are managed with a clear reporting structure in place between the you and your IT partner..

You reduces the need for hands on, day-to-day management of routine activities while still maintaining overall control. This approach creates a valuable business partnership with everyone doing what returns the greatest value.

   

How We Help

Why Managed IT Services?

Technology support can be time-consuming and downright frustrating. When you share the burden of day-to-day IT management with Quest, you free your resources to do the things they do best.

If you currently have an IT staff, Quest can become an additional member of your team. Because we serve many clients, we bring the collective experience of all of those clients to your organization.

Quest will provide you with the team of IT professionals selected for your specific business. You will have direct access to them for questions, issues and onsite scheduling. This gives you the advantage of an in-house employee without the associated costs.

Working Together

What Services Are Provided?

Quest is an experienced, full service IT solution provider. The services we provide to you include:

Network design, implementation and support

Hardware and software evaluation and recommendation

Management for projects such as third-party services and facility expansion

Multi-location interconnectivity

Remote user access and support

Application installation and support

Virus, spyware and malware management

Asset inventory and management

Automatic software updates

Remote monitoring

Secure customer support portal

Knowledge transfer from Quest to your employees

Pricing

We know that your organization's needs are different than another one. For that reason, we first review your technology situation with you and then provide a pricing solution that works for your unique organization. Our first visit is always complimentary.

Doing business with Quest is easy. No long term contracts are required. In addition, we regularly review the detail of our support for your organization with you. This ensures that you are not only receiving the quality of service you deserve, but that the pricing is fair.

Getting Started

We welcome the opportunity to learn more about your organization.

Simply contact us at 407-843-6603 to schedule a no-obligation, complimentary technology review.

How We Help

It's not so much the technology as it is the disruptive change to our organizations.

Quest will work with you to assess where you are, what cloud solutions are appropriate alternatives for in-house applications and create the plan with you to get you there.

Once again, we see this as an opportunity to share in shaping the future of your organization.

A Long Time Ago

It was 1991, and the technology landscape looked a whole lot different than it does in 2011.


Challenge: Bring Web Technologies and Corporate Data Together

Quest Technology Group began the project by working with our client to define the report criteria that would return the most immediate benefit to the agents. Since this server environment had proven tremendously cost-effective in terms of application distribution and management over the years, Quest introduced a web application architecture for this project. This eliminated the need for any distributed applications, and the maintenance burden associated with them.

Web pages were designed by Quest with easy-to-follow steps for report selection. The majority of the 1,500+ users had little or no experience with Web applications so ease of use was essential. The reports were generated by Unix query scripts invoked by CGI scripts, eliminating the need for any client investment in new software. Throughout the 20-year life of the agency applications, Quest had developed not only a complete data access layer to C-ISAM but also many database utility programs. These tools enabled Quest to easily extract the data based on specific user criteria just as if this were a true relational database.

To enable these web applications, Quest developed a completely unattended installation of the Netscape FastTrack Server that is packaged with SCO Open Server. Since there were no system administrators at any agency, all Unix and Windows administration tasks were always accomplished through unattended programs.The result was Agency Place Reports™, a component of Agency Place™. Here agency and home office users throughout the organization gained access to point-in-time data that enabled them to evaluate, manage and develop profitable books of business.

Move the calendar forward 2 decades --

Obviously, what we did 20 years ago sounds more than a little dated today. But in the context of the time, it was a fairly disruptive approach to getting and using essential data.

The point of sharing this story is to illustrate what Quest really loves to do for each of our clients --- find reliable yet innovative ways to address a need. We know that cloud computing is just another ones of these exciting challenges.

iPads, 2x and a VB Application

The Challenge

This was a company of mobile workers trying to operate in a sit-at-your-desk environment. It was a farily typical setting with a Windows server, PC clients and a 10-year-old VB application. This VB app was the heart of the company managing inventory as well as sales.

What was needed was the ability to fully access this critical inventory and sales data while out of the office.

In addition, valuable time was lost because troubleshooting could often not be completed offsite. This meant bringing equipment back in house for analysis, repair and redelivery to the customer. Wouldn't it be so much more efficient if we could use Facetime to communicate and resolve problems realtime?

The Solution

2x Application Server opened the door to remote access of the inventory application. With the 2x client installed on new iPads, remote workers now have full functionality wherever they are. A simple print app enables printing to wireless printers as well as in-the-office printers.

In addition, communication through Facetime provides immediate problem solving in a fraction of the time.


The Results

"What if we do this" is a phrase often heard now. What we've implemented is just the beginning.

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Planning For the Move

What happens when you think it's time to move to a new technology? Everything you hear from others in your industry, what you read from the vendor, all sound like the best decision. But sometimes there's more involved in making a change than meets the eye.

Recently, a CPA firm client began to explore moving from an in-house server application to a software as a service (SaaS) solution. Before making the final commitment, Quest met with everyone who had something to say about the decision. Because we had no financial or emotional stake in the decision, it was easy for us to ask the questions that clients sometimes don't ask themselves.

For example, our client thought that once they moved to the cloud, they would no longer need internal servers. This was not the case and was, in fact, a big factor in driving their initial plans.

Quest spent time gathering the technical requirements from the SaaS vendor. We asked the questions that clients sometimes don't know to ask. We took a look under the hood. We prepared the conversion plan so that our client would be fully operational before the critical tax season began.

The Result

We were able to draw the picture of their technology and day-to-day business flow in the future. A more realisitic financial analysis was then done to help guide the long-term strategy.

Why Hosted Exchange?

Quest Technology Group's Hosted Exchange service gives you the ease and convenience of Exchange without the expense of owning and managing servers in-house.

For a low monthly per-mailbox fee, you have unlimited mail storage and the ability to easily manage users and services yourself. Supported by AppRiver's award-winning SecureTide spam-filtering, your mail is delivered to you spam-free. Quest Technology Group even gives you access to all of the spam we've captured for you.

It's a mobile world so your mail is always available to you on your mobile devices too. Quest Technology Group's hosted Exchange service synchronizes all of your cell phones, smartphones, tablets and other devices seamlessly. With Akama's internet optimization, you'll also get better reliability, faster downloads and stronger security than most in-house services offer.

The best way to really experience the benefits of Secure Exchange Hosting is to give it a try. We're offering your a free, fully functional service for 30 days. We never require a contract, and you can end your service any time you want.

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Benefits

Secure Hosted Exchange Service from Quest Technology Group is business mail and communication made easy.

Key Features

Outlook, Outlook Web Access (OWA) and Outlook Mobile Access and ActiveSync included

Anytime, anyplace online collaboration --- schedule meetings, manage contacts, share documents and manage tasks

Public folders and distribution groups

Unlimited mailbox storage

Akamai Internet optimization for faster downloas and better mobile connectivity

Domain and user-level rules

Did we mention that support by Quest Technology Group is included too? When you call us, you'll get a real person on the phone.

FAQs

Does this really mean unlimited mailbox size?

Yes, it really is unlimited. Based on an analysis done by AppRiver, email storage capacity increase about 40% per year. With decreased demands for storage and increased capacity, offering unlimited mailboxes just makes sense. In additiion, about 80% of all mail is junk. When all of this is filtered out before delivery to you, the actual amount of mail in your mailbox decreases considerably.

What are the benefits of unlimited mailbox size?

Traditionally, administrators have had to spend time managing and enforcing quotes. Users have been forced to delete stored mails to meet storage quotes. We believe it makes more sense to use mail as a real business tool without time spent managing an arbitrary quote.

Does this mean that mailbox size doesn't matter?

Not entirely. Exchange and Outlook both impose size limits that still have to be considered. These are built into the applications to provide efficient performance.

What is SecureTide?

SecureTide is the proprietary security layer developed by AppRiver. This system is a collection of more than 60 spam filters and 6 anti-virus engines. Each mail received is passed through this security layer to prevent spam, viruses, worms, phishing scams and other malicious code from ever reaching your mailbox. This feature is included in the your monthly email service at no additional cost--- bringing you the most secure and hassle-free mail experience we can.

Pricing

Pricing is simple --- $12.95 per mailbox monthly*. No complicated plans to choose from.

This includes ----

Free setup

Unlimited mailbox storage

Mobile device syncing for anytime, anyplace mail delivery

Anytime, anyplace shared calendar, contacts, tasks, documents and public folders

SecureTide spam and virus protection

Secure company portal for managing users and services

* $50 minimum

 

Getting Started

Getting started is easy. You can try any of our mail or online services for 30 days free. No commitments --- just try it and see for yourself how convenient Secure Exchange Hosting is.

We're here to get you started 8:00 am - 5:00 pm Monday - Friday. 407-843-6603
Email us anytime!

Why Scanning and Filtering?

With Quest Technology Group's filtering service, you get just the mail you want. No more junk. No more spam.

There is no hardware or software install required, making setup a snap. A single change to your MX record, and your mail is protected by our spam and filtering services.


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Benefits

Mail Scanning Service from Quest Technology Group is spam-free email made easy..

Key Features

Real-time protection from IT threats

Simple implementation

No hardware or software installation

Inbound and outbound email protection

Daily Held Mail Spam Reports

Disaster email recovery service included

99% effectiveness in blocking spam and viruses

Did we mention that support by Quest Technology Group is included too? When you call us, you'll get a real person on the phone.

FAQs

Does do you know which emails to block?

Quest Technology Group's service relies on a collaboration of automated systems and people to block spam and viruses. This is a continuous learning engine to evaluated messages.

Is this reliable?

These services are provided by redundant SAS70 Level 2 compliant data centers spread across different continents. Bandwidth has been bundled from six major network providers to ensure continuous reliablity. Tier 1 facilites are located in Texas, Virginia, London and Hong Kong and are well-protected against power failure, equipment malfunction and natural disaster.

How quickly does this scanning happen?

In just a fraction of a second, every piece of your company's email is processed by an advanced combination of SecureTide filtering techniques. These filtering systems are constantly updated ensuring that inappropriate email is quickly identifed and blocked. SecureTide can execute approximately 70,000 signature tests against an email in under 5 milliseconds!

What is SecureTide?

SecureTide is the proprietary security layer developed by AppRiver. This system is a collection of more than 60 spam filters and 6 anti-virus engines. Each mail received is passed through this security layer to prevent spam, viruses, worms, phishing scams and other malicious code from ever reaching your mailbox. This feature is included in the your monthly email service at no additional cost--- bringing you the most secure and hassle-free mail experience we can.

How often are the filtering rules updated?

This scanning service is updated an average of 4,000 to 8,000 each and every day.

How long does setup take?

Our performance standard is 24 hours, but account creation and MX record change notices usually are sent in under two hours.

Why do I have to change our MX record?

SecureTide lives between the Internet and your mail server. If you email is hosted by a third party, SecureTide sits between the Internet and your hosting company. By replacing your MX record with one provided by SecureTide, your incoming and outgoing mail can be passed through SecureTide for scanning.

What happens to the mail you capture?

Each user is sent a daily Held Spam Report. Users can review and immediately release any email directly from the report. Web access to all quarantined mail is also available to all users and system administrators.

Pricing

POP3 or IMAP mail hosting -- $2.29 per mailbox monthly
     plus $10.00 per domain or $5.00 per alias domain *.

This includes ----

Free setup

2 GB mailbox storage

SecureTide ncoming and outgoing spam and virus protection

Secure company portal for managing users and services

* $50 minimum

Mail scanning and filtering only -- $.99 per mailbox monthly*.

This includes ----

• Free setup
• SecureTide incoming and outgoing spam and virus protection
• Secure company portal for managing users and services
  
  * $50 minimum

 

Getting Started

Getting started is easy. You can try any of our mail or online services for 30 days free. No commitments --- just try it and see for yourself how convenient Email Scanning and Filtering is.

We're here to get you started 8:00 am - 5:00 pm Monday - Friday. 407-843-6603
Email us anytime!

What Is Email Continuity?

With Quest Technology Group's email continuity service, your users will have instant access to their mail when your servers are offline.

Using Outlook Web Access (OWA) users can login and access their last 30 days of mail. Once your service is online, any messages received during the outage will be available in your users' mailboxes.

Because this service is configured as an always-on service, there is nothing that you need to do when your server is offline.

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Benefits

Email Continuity Service from Quest Technology Group is your assurance that mail will still be available even if something happens to your server.

Key Features

Easy to launch and use

Always-on service requiring no action when you really need it

No onsite hardware or software required

Affordable for businesses of all sizes

No "undeliverable" messages to your customers


Did we mention that support by Quest Technology Group is included too? When you call us, you'll get a real person on the phone.

FAQs

Can I enable this service for just a few users?

Yes, you can decide which users have this service.

Does my internal mail get copied with the rest?

No, the server does not send internal mail beyond your mail server. This mail is never included in ECS.

Will my calendar and contacts sync too?

No, contact and calendar information is not included.

Is there a limit to the amount of email stored?

No, there is unlimited storage for the last 30 days of email.

Pricing

$.99 per mailbox monthly plus $25.00 setup *.

* $25 minimum

 

Getting Started

Getting started is easy. No commitments --- just try it and see for yourself how convenient Email Continuity is.

We're here to get you started 8:00 am - 5:00 pm Monday - Friday. 407-843-6603
Email us anytime!

Why Email Encryption?

With a single click, CipherPost encodes your message when it leaves your mailbox. Only an authorized recipient with the correct passowrd can read it.

While other services provide only server-to-server security, we give you true mailbox-to-mailbox protection. Your mail is protected no matter where it travels.

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Benefits

Email Encryption Service from Quest Technology Group is your assurance that mail will still be available even if something happens to your server.

Key Features of CipherPost

Secure, fast and easy to use

Ensures protection and addresses compliance requirements

Easily integrates with existing infrastructure

No hardware of software required

Centralized management and reporting

Works with mobile devices including iPhone, Android, Blackberry, Windows Phone 7, and more


Did we mention that support by Quest Technology Group is included too? When you call us, you'll get a real person on the phone.

FAQs

Do my customers need to purchase encryption from Quest Technology Group to receive encrypted mail from me?

No, your customers will use the Zero Download Messenger (ZDM) or they can download the read-only Outlook plugin.

If we use the Web portal to send and reply to encrypted messages, how do we get a copy of those messages for archiving?

With the ZDM there is a "copy me" option on emails that allows you to save a copy to your server.

Will email be automatically encryped or must we manually encrypt it??

While email isn't automatically encrypted, you just click the "Send Secure" button in Outlook to create an encrypted message.

If the recipient forwards an encrypted message, will it remain encrypted?

Yes, once an email has been encrypted, the entire thread will continue to be encrypted.
Is there a way to send all emails encrypted to certain recipients?

No, not at this time.

Can you encrypt embedded images?

No, images must be attached.

Pricing

Call for pricing

* $25 minimum

 

Getting Started

Getting started is easy. You can try any of our mail or online services for 30 days free. No commitments --- just try it and see for yourself how convenient Email Encryption is.

We're here to get you started 8:00 am - 5:00 pm Monday - Friday. 407-843-6603
Email us anytime!