"We believe that partnership success happens with mutual trust and respect. This is how working together will make great things happen."
. . . Linda Rolf, Chief Innovator Since 1991
We ask a lot of questions. It's not to annoy you or waste your time. If we don't listen and learn first, we won't be able to deliver what you expect from us.
We tell you what you need to hear from us in clear words that make business sense.
We bring our best perspective to each situation, but we never force our position.
We're committed to delivering what we know is right based on what you openly share with us.
We answer emails to each other within one business day. Sometimes we might simply say "got it". And then we always follow on with the rest of the answer.
"I don't know, but I'll find out." is an acceptable answer as long as we always find out.
We use the communication channels that work best for everyone. We don't change channels simply because we feel like it.
We treat everyone with respect even when we may not agree. We use grown up, professional words and tones to resolve our differences. Then we move on.
We deliver what we promise when we say we will. We don't do excuses or blame.
We are consistent.
We are here for the long ride.
We know paying more for professional services is a lot more responsible than falling for cheap unskilled amateur solutions.
We pay invoices before they're due because we appreciate and respect what you do everyday.
We clearly explain in plain English what we will deliver, who it's for, and why it matters.
We understand that sometimes the best plans don't go the way we expected them to. We figure out why and get back on track with courtesy and professionalism.
We believe that positive words and actions beat negativity and stonewalling every time.
We believe that logic, thoughtful listening, and a healthy dose of humor can solve a lot of problems.
