Celebrate the Successes of Others - GrowinBytes Ed.101
Written by Linda Rolf on 3/19/2018
What are GrowinBytes?
They are short, readable snacks to feed your creativity, fuel your curiosity and nurture your spirit of connectivity.
Even if you have never hammered a nail, you no doubt recognize the familiar orange Home Depot beacon in your neighborhood. I have two confessions.
First, I'm always eager to tackle a home improvement project.
Second, as most of you know, I'm an avid reader and learner in many areas but especially in all things business-related. For all of my reading, I have never explored the Home Depot story in depth.
I just listened to Tim Ferriss' podcast interview with Frank Blake
, the CEO of Home Depot from 1997 to 2014. Frank's eclectic career and lessons learned along the way have inspired me to learn more. So much so that I have added Built from Scratch
, the 2001 story of Home Depot's journey, to my ever-expanding reading list.
More to the point of this GrowinBytes post though, are the stories that Frank shared. His early encounters eventually led him to Home Depot's top leadership position. Here are two of my favorites. I encourage you to carve out time to relax with a beverage of your choice and enjoy the entire podcast.
During Frank's time with GE, he had the good fortune to receive leadership wisdom from Jack Welch. Several years into the relationship, Frank asked Jack what he considered to be the greatest quality of a leader. Much to Frank's surprise, the answer he received was "generosity". A successful leader celebrates the successes of others. What a simple thought and yet one that seldom rises to the top of the admired qualities list.
Do you have the confidence to genuinely and publicly celebrate the successes of those around you?
George H.W. Bush
During President Bush's tenure as Vice President, he routinely typed (the old-fashioned way) personal thank you notes to staff members. The occasional correction fluid and slightly misaligned paper added to the generous intention of the notes.
Frank Blake was so inspired by President Bush's spirit of warm leadership that he continued this writing practice as Home Depot's CEO. Each Sunday he personally handwrote 200 notes, recognizing employees for their exceptional acts of unselfish customer service. Those coveted words of encouragement created an environment for employee engagement and commitment to Home Depot's customer experience.
I hope you enjoyed your snack!
Given the pervasive negative influences of social media, how would a personal, handwritten note from you inspire a positive connection with a valued employee or customer?
Tags: leadership, customer experience, employee recognition
has traveled the technology landscape for more than three decades. She has designed and developed enterprise applications for a wide range of industries including insurance, healthcare and private member communities. Linda sees unexpected connections among everyday business and the ever-evolving technologies, propelling Quest Technology Group's clients to new growth successes.
Linda is a passionate entrepreneur, avid learner, creator and connector of ideas and people.